Customer Service

Small Business and the Baby Boomer Generation

We are small business owners from the Baby Boomer Generation.  We aren’t as young as we used to be.  The oldest among us is about 71, the youngest is about 51.  We’ve worked hard running our businesses while raising a family, accumulating things and if we were successful, making money.  So now what? 

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Your Small Business Model Doesn’t Have to be Complicated

  One of my favorite expressions I hear from small business owners is, “That doesn’t fit my business model.”  I have sometimes followed up when hearing that and asking simply, “What is your business model?”  Usually, I am told a lot of “stuff” about demand, processes, partners and things that really aren’t overwhelmingly important.  In

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The Value of Goodwill to Your Small Business

  Is Business Goodwill something a small business owner should be concerned with?  I would say, without hesitation, absolutely yes.  Not only does it add to the value of your business but if used appropriately, it becomes part of a tool to manage your business.

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Small Business is TOUGH…How you are structured makes it easier.

        What is Small Business in America? By some definition it is companies of less than 100 employees. By others it is less than 500 employees. Some include home based businesses, some do not. For simplicity we will focus on companies of less than 100 employees and exclude home based business. There

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Customer Retention Can Make or Break Your Business

  You put a lot of time and effort into acquiring your customers or clients.  You developed a product or service, you identified ways of getting it in front of those who would potentially buy it.  Your hard work and efforts paid off; you sold your goods or services. As time goes along you increase

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