leadership

CONFLICT IS GOOD

Let’s be honest; most human beings dislike conflict.  They avoid it because it makes them feel uncomfortable AND they believe it is either an affront to their authority or a sign of disharmony.   To paraphrase Gordon Gecko (Michael Douglas in the movie Wall Street), “Conflict is Good.”

Assertive Communication

Assertive communication is how we express ourselves to others in a firm yet positive way.  It is different from aggressive communication.  Aggressive communication is often viewed as harmful.  Aggressive communication is sometimes viewed as a way of establishing individual superiority by putting others down. Some characteristics of aggressive communication are sarcasm, harsh tones (regardless of …

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